When you are shopping at mfpen.com you automatically accept our Terms & Conditions when completing your order. We therefor advise you to read through the below mentioned terms and conditions before you purchase on the site.

If there are parts of these Terms & Conditions that you do not understand, we recommend that you contact our customer service before shopping on our website: store@mfpen.com

Placing an order:
We reserve the right to cancel your order in one of the following situations:
· Your payment information is incorrect or cannot be verified.
· Your order has been placed for the purpose of committing fraud, etc. or committed in connection with a criminal act or other illegal activity.
· An unintentional error occurs on the website, for example a payment error, item is out of stock etc.

Payments will only be captured when the order is being fulfilled at our warehouse. If an order is subject to a cancellation, the payment will not be captured.

Deliveries and shipping:
Orders will be dispatched within 3 working days (Monday - Friday). European orders will be shipped by GLS and international orders with UPS express or DHL. Tracking numbers will be provided by email.
All orders are being shipped from Denmark.

mfpen is not responsible for merchandise that is damaged or lost during transportation. We always pack everything carefully, thereby minimizing possible damage.

Payments:
We accept card payment or PayPal.

Shipping costs:
DENMARK: 8€
EUROPE: 8 - 20 € (depending on area) 
UNITED KINGDOM: 30 €
UNITED STATES: 25 €
SOUTH KOREA: 20 €
JAPAN: 25 €
INTERNATIONAL (Other zones): 15-25 € (depending on area) 

Pricing, VAT and customs:

EU orders:
Due to the European OSS rules the VAT value is based on the customers country tax, prices can differ depending on the customer location. VAT and final price will be shown at check out. 

UK orders:
20% UK VAT are applied to orders from the United Kingdom and will be sent DDP (Delivery duty paid).

International non-EU orders:
All international non-EU orders are VAT free. Price at check out is shown without VAT, if IP address is not located correctly the VAT will be deducted at checkout. 
Local customs or import taxes can be charged at destination. These charges will be at the responsibility of the customer.

We must adhere to all international import/export laws. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), as well as the cost of returning the package. This amount will be subtracted from your merchandise refund.

Returns:
Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. Customers have the right to open the package and check the contents and try the product on, but the product must be returned as unused. All original packaging, price labels etc shall be returned with the product without having been tampered with. Customer bears return charges.

If you wish to exchange your purchase to a different size or style, please do so by placing a new order on our website and then return the wrong size or style as informed below.

To make a return:
Please send and email to store@mfpen.com with subject "Return" and register your return before sending. Return shipping costs will not be refunded.

Please clearly mark the goods as "RETURN "on any customs paperwork and declare the correct value of goods. Goods not marked this way or declared at zero value may be subject to delays or import duties. 
This information is very important for NON-EU returns.

Please return to the below address:

LINK LOGISTICS att: mfpen
Blomstervej 68
8381 Tilst
Denmark

When the return is registered at our warehouse, the refund will be processed to the same payment method as payment has been made.
Please be aware that it can take up to 2-3 working days after the return has arrived, before the return is processed.

mfpen is not responsible for merchandise that is damaged or lost during transportation of returns.

If you have any questions please do not hesitate to contact our customer service at store@mfpen.com

General inquiries & customer service:
Store@mfpen.com

Wholesale:
sales@mfpen.com

Press and other:
info@mfpen.com

Social media:
Instagram

Company address:
mfpen APS
Amagertorv 5, 2.
1160 København K
DENMARK

Please do not use this address for returns.

Company VAT:
DK-37644803

 
We are not answering any customer services on phone, for customer service and inquiries please write to store@mfpen.com

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